How can we help?

I can’t sign in to my account

Travelled accounts use your email address and password. If you can’t get in, email us from the address you signed up with and we’ll help you regain access.

Why does Travelled ask for my date of birth?

Travelled is for people aged 16 and over. When you set up your account, your date of birth is used only to check that you meet that requirement — it isn’t kept. We keep a record that the check was passed and when.

How do places get into my travel record?

You add them. Mark countries and places as Dreaming, Going or Travelled, and record trips with their destinations and dates.

Does Travelled track my live location?

No. Travelled doesn’t collect your device’s live or background location. Your record contains the places you choose to add, and location data is removed from photos you upload.

What is the Travelled Passport?

Your digital passport brings your travel record together — a summary of the countries, continents and share of the world you’ve travelled, with a page for each part of the world you’ve visited. It fills in as you mark places as Travelled.

How do purchases work?

Travelled is designed to offer a period of free access followed by a one-off purchase of Travelled+ rather than a subscription. The price and what’s included will be shown in the app before you buy.

How do I get a refund?

Purchases are made through the App Store, so refunds are handled by Apple. You can request one at reportaproblem.apple.com.

How do I correct my information?

You can edit your profile and travel information in the app. If something can’t be changed there, email us and we’ll correct it.

Our Privacy Policy explains what we collect, why, and all of your privacy rights.

How do I get a copy of my data?

In the Travelled app: Open the You tab and select Export My Data. Travelled downloads a copy of everything in your account as a JSON file — a standard format that other apps and tools can read.

You can still make a formal request for your information — for example, if you can’t sign in. Email privacy@thetravelled.app from the address linked to your account. We may need to confirm your identity, and we’ll respond within one month.

How do I delete my account?

In the Travelled app: Open the You tab, scroll to Danger Zone and select Delete account. Follow the steps to confirm.

If you’ve already deleted the app, can’t sign in or can’t use the in-app option, email privacy@thetravelled.app from the address linked to your account and we’ll delete it for you. You don’t need to reinstall Travelled.

Deleting the app from your phone doesn’t delete your account.

What happens when I delete my account?

• Deletion is permanent and can’t be undone.
• Your account, profile, travel information and uploaded photos are removed from Travelled’s active systems.
• Copies may remain in routine backups until those backups expire or are replaced.
• We may keep records we need for legal, accounting or security reasons. Apple, and RevenueCat for Travelled+, may keep their own purchase records.

Our Privacy Policy explains how long we keep information.